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Talk to Stop and Shop Customer Satisfaction Survey Sweepstakes

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I have been shopping at

I have been shopping at Stop&Shop for over 30 years.Over time customer service has deteriotated to the point that I don't know if I am going to continue. I shop here in Westfield Mass. Especially since the strike there are very few check outs open, and hardley any with baggers. I am a senior citizen...I HAVE NOT INTENTION OF WORKING FOR STOP AND SHOP. I AM NOT GOING TO USE SELF CHECK OUT. If you intend to keep your customers it would be a good idea to open more registers. You could save money by not putting ROBUTS in the store irritating the customers.

Posted by Anonymous on October 4, 2019 04:42pm
Went to stop and shop in

Went to stop and shop in Killingly Commons in CT, I put my bag right next to the cashier to put items in the bag,while I was taking the rest of my groceries out o the cart. When I was done, he had all the item piled up. I was so upset,the line was long,I forgot to give him my card. I lost $27.00 in saving, Debating if I want to go back to that one. Just because we bring our own bags,doesn't mean he can put the groceries in them.

Posted by Anonymous on October 4, 2019 02:50pm
I am a weekly customer at

I am a weekly customer at Stop and Shop in CT for many years... (20+)

My only complaint is that the customer should be asked if they want a bagger. I prefer to bag my own items. I've gone home with rolls at the bottom of the bag and with my cold items in a regular bag and toiletries in the "cold" bag. I also prefer to have my pet food separate from other items. It just makes it easier for me to unpack when I get home.

But, I find that if I say "I will bag myself" sometimes the person is offended and that is not my intention or they will stay and bag with me, further complicating things! .

Posted by Anonymous on September 30, 2019 09:43am
I shop at the Stop & Shop on

I shop at the Stop & Shop on Sunrise Highway in Holbrook, NY. The store was recently renovated and and as a result it has become less convenient to shop there. Items are constantly being moved not only within the same aslie but also from aslie to aslie. Shelves are not being stocked in a timely manner and items are often not priced correctly.

Posted by Anonymous on September 16, 2019 05:20pm
I went to Stop and Shop in

I went to Stop and Shop in South Yarmouth, MA on Long Pond Drive this past Friday the 13th. The weather and the forecast were good so there are still a lot of people on Cape Cod. There were only two registers open!! I had a fairly large order and did not want to scan the items myself. The manager gave me permission to go through the 12 items or less but I got glaring stares from others even if I told them "I had permission"!! There should be other employees in the store that can come and cover the registers if it gets as busy as it was.

Posted by Anonymous on September 14, 2019 09:55pm
I was at stop and shop in

I was at stop and shop in beverly, ma. Today.. I am looking for a new store that has human cashiers. I had a sizable order and didn't want to scan myself. Plus I avoid those human-less cashiers anyway. Market basket, here I come.

Posted by Anonymous on September 11, 2019 10:52am
I go to the stop a&shop on

I go to the stop a&shop on Richmond Ave next to the Mall..The store is terrible. The shelves are always empty lines are ridiculous and it’s gotten worse. It was so good when it opened now. It’s the worst. I go to shop rite now. Much better store

Posted by Anonymous on September 9, 2019 02:14pm
I go to the Stop and Shop in

I go to the Stop and Shop in Plymouth. No matter what register I go to they always cheat me out of my coupons. When I asked yesterday that I wanted to see the coupon being recognized, the girl said they show up at the end , Nevertheless when I got home and checked, I was missing $5 worth of coupons. I hate this store.

Posted by Anonymous on August 17, 2019 04:48pm
Every time I shop at the

Every time I shop at the Narragansett RI Store there are never enough registers open. It is very frustrating, so needless to say, I do not shop there very often. However, this morning I was in the area so I went into Stop & Shop and when I was ready to check out I experienced the usual , it takes much too long to check out and I always hear the same complaint from many other shoppers. I feel Stop & Shop should fix this situation because I do not encounters this problem in any other supermarket in the surrounding areas.

Posted by Anonymous on August 15, 2019 12:34pm
I frequent the stop and shop

I frequent the stop and shop Norwood. MA store. I go for the Boars Head deli meets. Last week it took way to long to get served. Only one person was working behind the counter. He was also doing the machine orders. This deli is always busy. The staff are efficient when there is more than one. Really a lot to ask of one person. I mentioned it to the manager and he came and watched the worker but did nothing to help.
There are more stores closer to my home that carry Boars Head and I will go to them if I end up waiting like this again. Check out service is nothing to write home about either. Not enough non self service registered open.

Posted by Anonymous on August 13, 2019 10:50am
I have been a frequent

I have been a frequent shopper at the Linden Place, College Point stop and shop store in Whitestone, New York. The staff are usually very helpful, kind and courteous. Susan is a middle age cashier I had the pleasure of meeting several times during my shopping. She is exceptionally professional at commanding the customer relations experience. Her pleasantness, professionalism and good nature is a rare and unique quality. I'm not sure if that can be taught in training. It would be nice to see it replicated and duplicated.'

Posted by Anonymous on June 21, 2019 04:50pm
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Posted by Anonymous on May 28, 2019 12:42pm
S&S LAKEWOOD nj. There is a

S&S LAKEWOOD nj. There is a stupid robot in this store that gather days as to the cleanliness of the store. CEO SPENT 30,000 on this. Robot does not clean. Just gathers data. Glad I am Not shopper here. Prefer ShopRite. CEO if you don’t employ humans & pay them then people can’t buy anything. You are literally putting yourself out of business because a $30,000 robot does not buy groceries. As a protest I put a cart where George was supposed to get refused. Wake up people . Don’t fall for all this technological progress. Don’t check yourself out. You are putting people out of work. Absurd. Will never shop @ a S&S again !

Posted by Anonymous on May 14, 2019 10:33pm
You never stock what I want,

You never stock what I want, even when I call first to confirm.

Posted by Anonymous on May 9, 2019 05:30pm
I went after the strike was

I went after the strike was over. 1 register open with a long line. The rest was self check-out. Not very customer friendly if you was me back

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Posted by Anonymous on April 30, 2019 09:54am
The Canaan Ct. Stop n Shop

The Canaan Ct. Stop n Shop needs cleaning. I Was in yesterday and saw employees just standing arpund talking. This place is filthy and there was one cashier line open. Very dissapointed will do my grocery shopping in a different stpre. I'm sorry no more Stop n Shop for us, your prices are too high, your stores are filthy, not to mention some of the produce and meats are bad and so on.

Posted by Anonymous on April 26, 2019 04:48pm
Fellsway in Medford if you

Fellsway in Medford if you want to bag your own groceries just go to South check out because the cashier doesn’t Bagget for you
I just got a raise and everything you get to stay in there make the customer do the work for you great glad I don’t shop there all the time

Posted by Anonymous on April 26, 2019 08:32am
Why do you just get a raise I

Why do you just get a raise I was in line today and I had a bag my own groceries I want to bag my own groceries I would’ve went to self check out so you’ve got a raise and you get to stand there and do nothing still that’s awesome

Posted by Anonymous on April 26, 2019 08:31am
Stop and shop Miller place

Stop and shop Miller place Erin is a great cashier!

Posted by Anonymous on April 6, 2019 02:41pm
Super complet variable very

Super complet variable very fresh excelents price

Posted by Anonymous on April 4, 2019 08:47am
Do not shop here all that

Do not shop here all that much since they added digital coupons
Not fair to those who do not have cell phones

Posted by Anonymous on March 27, 2019 09:54am
Very good produce most of the

Very good produce most of the time. And really good sales on meat products.
Disappointed this am as Pepsi product on sale is not restocked. It was only 9 am so I doubt it was emptied in a hour since opening.

I guess because the store just opened but the employees are loudly talking all about making jokes and small talk as they have their coffees like it was a social place, yelling between side legs and what not. On top of that, the checkout lady has no eye contact even as I said “hello,” and even tossed my store card with the rest of my purchases instead of handing it back to me. I’ve never seen that ever done before.

Posted by Anonymous on March 23, 2019 12:30pm
My first visit to Stop and

My first visit to Stop and Shop in Est Hampton, LI, NY.
Very impressed with the variety of merchandise and the most especially the prices!!!
Will make it a habit!

Posted by Anonymous on March 17, 2019 03:33pm
great service from young man

great service from young man in meat dept. waterbury, ct.....3/7/19 8am he should be recognized for his willingness to answer questions in a genuine manner...without rushing me out!

Posted by Anonymous on March 11, 2019 12:49pm
I had a horrendous experience

I had a horrendous experience in the Woodbury, New York (11797) store. I complained to the Manager, and her rude and crude behavior left me shocked and appalled. She blamed me for her employees behavior and never even bothered to apologize. I was just trying to buy toilet paper and the cashier threw something at me after being extremely hostile towards me for no reason. There were witnesses and it was on camera. Clearly, I was the victim. And nothing was done, even when I complained to corporate. I don't shop there any more. I shop at the Dix Hills store where I am treated with respect.

Posted by Anonymous on February 27, 2019 07:25pm
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Posted by Anonymous on February 21, 2019 11:59pm
Every S&S in RI had gross

Every S&S in RI had gross dirty ladies rooms. ?????

Posted by Anonymous on February 13, 2019 11:20pm
I had a very disappointing

I had a very disappointing experience at the Simsbury Ct S&S today at about 11:00. The checkouts were backed up and instead of opening a register a very brusque employee pushed us over to the self serve and in a not very nice way pushed us thru the process thinking she had 'saved the world'. I'm sorry but I don't see this as ever happening at Big Y or Fresh Market. Sorry S&S you need to take a chill pill and not treat your customers like stupid middle schoolers.

Posted by Anonymous on February 6, 2019 02:36pm
I shopped at your store in

I shopped at your store in Westerly, RI, 02891 on 2/01/19. MY pin is 02011449072360110113.
Your cashier was so rude and pushy that I think that I will shop at Walmart from here on in. She kept telling to pull my credit and and to sign the receipt all while I was trying to load my shopping bags. Yes, the store was crowded, it was a Friday afternoon, but as I am an older person, with a can you would think that she would bear with us old people and not demand we hurry. This is why I think you need baggers at every checkout, except the quick check-out aisle. P.M.Moore

Posted by Anonymous on February 2, 2019 10:12pm