Suppose you find yourself needing to cancel your Georgia Power service due to a relocation or any other reason. In that case, you have a range of options at your disposal. Georgia Power, the largest electric utility company in the state, is committed to serving over 2.6 million customers across Georgia. In this article, we’ll guide you on canceling your Georgia Power service online, over the phone, or by mail.
Essential Considerations Before Canceling Your Georgia Power Service
Before proceeding with the cancellation of your Georgia Power service, consider the following points:
- If relocating within the Georgia Power service area, consider transferring your service instead of canceling it. This way, you can avoid incurring an Account Establishment Charge (AEC) at your new location. To initiate a service transfer, visit Georgia Power’s Start, Stop, Move page or call 1-888-660-5890.
- If you are moving out of the state or switching to another electric provider, you may be eligible for a refund of your security deposit if you have one. Contact Georgia Power at 1-888-660-5890 to request a refund or visit the Security Deposit page.
- If there is an outstanding balance on your account, it must be settled either before or after the service disconnection. You can make payments through various methods, including online, by phone, mail, or in person at any authorized payment location. To explore your payment options, please visit the Payment Options page.
Understanding the FlatBill Program
The FlatBill program offered by Georgia Power is a 12-month contracted rate plan that guarantees a consistent, unchanging monthly bill throughout the year, regardless of variations in your electricity usage due to seasonal changes. The amount you pay under the FlatBill program is customized based on your home’s historical electricity consumption and anticipated weather conditions for the next 12 months.
At the end of the 12-month FlatBill period, you will receive a new FlatBill offer for the following year. Your electricity usage will determine this offer during the previous 12 months and the projected use for the next year if you remain on the FlatBill plan. There are no hidden fees or deferred payments, ensuring a straightforward billing process.
However, if you choose to terminate the program before the contract’s end, you may be responsible for a settlement amount. This typically occurs when the electricity you consume under the FlatBill program results in a billing amount higher than what you have been billed under the residential rate. In such cases, the difference must be paid. Completing the annual contract eliminates the need for any settlement payments.
How to Cancel Georgia Power Online
To cancel your Georgia Power service online, follow these steps:
- Visit the Georgia Power website and click the “Start/Stop Service” option.
- Select your customer type, Residential or Business, and click “Continue.”
- Choose the “Stop Service” option on the following page.
- Log in to your Georgia Power account or enter your account details.
- Follow the on-screen steps to confirm your cancellation.
How to Cancel Georgia Power Over the Phone
You can cancel your service over the phone if you prefer a direct conversation with a customer service representative. Georgia Power’s customer service numbers are as follows:
- Residential Customer Service: 1-888-660-5890
- Business Customer Service: 1-888-655-5888
- To Report a Power Outage: 1-888-891-0938
Contact one of their team members to discuss your cancellation and receive assistance.
How to Cancel Georgia Power Via Live Chat
Another option for communicating with Georgia Power is their Live Chat feature, accessed on their Contact page. You can initiate a chat with a team member to address your cancellation inquiries by clicking the Chat button.
How to Transfer Georgia Power Service to Another Person?
Suppose you wish to transfer your service to another individual instead of canceling it. In that case, you can initiate the transfer process online by visiting Georgia Power’s website and selecting the “Transfer Service” option under “Start/Stop Service.” Follow the steps and provide the necessary details of the person you want to transfer the service.
Bottomline
Canceling your Georgia Power service is straightforward if you follow these guidelines. We hope today’s discussion has been informative and beneficial to you.
