The Edinburgh Woollen Mill Customer Survey: Win £250 Gift Card!

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Posted by Anonymous on 21 January 2019 - 1:17am
Visited Ripon store with my

Visited Ripon store with my husband. We are regular customers. We were served by Jo who was very helpful ,courteous and had a very pleasant disposition. She gave us some good advice and supported us with our decisions. Jo is an asset to your organisation and was extremely customer friendly.
Norma Wingrove

Posted by Anonymous on 20 January 2019 - 12:44pm
Entry Code 000532. I was

Entry Code 000532. I was served by Florence who has helped me before. She was very professional and helpful to me in choosing a coat from the sale goods. I always enjoy shopping at EWM at Woodcote Green and always take the opportunity to look at what's on offer.

Posted by Anonymous on 19 January 2019 - 8:06am
Assisted today by Beverley at

Assisted today by Beverley at the Woodcote Green Nursery store in Wallington, Surrey

First class customer service - polite, friendly and very helpful.

Would not hesitate to recommend.

Entry Code: 000532 - Beverley

Posted by Anonymous on 10 January 2019 - 9:52am
In the Ashford store, Deb

In the Ashford store, Deb found exactly what I was looking for.

Posted by Anonymous on 8 January 2019 - 12:48pm
Went into woollen mill at

Went into woollen mill at Glossop and was helped by a very good assistant called Tracey. She was do helpful, even after I almost destroyed one of her displays!!!? She helped us find exactly what we were looking for. Suggested different sizes and colours and was such a character we found her very entertaining, she couldn't do enough to help. One of the best experiences I have had in a shop for a long time. Shop was well stocked and organized.

Posted by Anonymous on 5 January 2019 - 5:19pm
I love visiting my local EWM,

I love visiting my local EWM, staff are so friendly and welcoming, chat when they can, and have boutght quite a lot over the years, and always take my visitors too. I am always given the little card to enter the survey and perhaps win £250!! Chance would be a fine thing, as I have never yet been able to get into the proper site! So much other rubbish appears, last time I phoned, and the person I spoke to managed to do it in their computer apparantly without any problem, or so was informed. Get your act together EWM, or stop giving out cards to enter this phantom survey. M LINDSAY Fife

Posted by Anonymous on 5 January 2019 - 10:24am
Please do not close the

Please do not close the Winchester store.

Posted by Anonymous on 2 January 2019 - 11:02am
Having been an Edinburgh Wool

Having been an Edinburgh Wool customer for more years than I can remember, I was totally devastated to hear that the Winchester, Hampshire store is closing down. The High Street stores are all suffering I know, but I can't believe that the Management group have decided that the Winchester branch should go.
The staff have always been so helpful and friendly with nothing too much trouble.
Please..... would the Management group take time to reconsider which would make my New Year !!
Thank you

Posted by Anonymous on 2 January 2019 - 8:20am
000144 Christchurch

000144 Christchurch Branch
Only wanted to comment that Linda was extremely helpful and managed to find what I wanted, even though it meant a search out in the back of the store. She deserves a wow !!!

Posted by Anonymous on 2 January 2019 - 8:09am
Lovely American lady served

Lovely American lady served me in your Carlisle store.
Very helpful in finding me what I needed.
I am very lame and she searched the shop for the item I requested

Posted by Anonymous on 29 December 2018 - 5:50pm
Very attentive staff who

Very attentive staff who always greet you and make you feel welcome

Posted by Anonymous on 28 December 2018 - 11:49am
Entry code - 000439 assistant

Entry code - 000439 assistant name Aly
Very pleasant lady and very helpful .

Posted by Anonymous on 28 December 2018 - 11:13am
Did not want to 'join'

Did not want to 'join' anything - I was invited to take a survey by the store. Stone Cross store the staff were very friendly and helpful but when I got the purchase home there was a problem. Their manager was very helpful and arranged for this to be remedied by the staff at the Kingston branch, East Sussex so I didn't have to drive all the way back to the store in Stone Cross. Very helpful and friendly teams all round, and successfully solved the problem with the least disruption. Entry code 004118

Posted by Anonymous on 28 December 2018 - 7:06am
not into surveys, agree with

not into surveys, agree with other writers, as always our local store Bell Street, Wigston, Leicester, Ros, very helpful, knowledgeable, good salesperson, passionate about EWM products, soon found what we needed, left the store one very happy customer, well done.

Posted by Anonymous on 27 December 2018 - 2:06pm
I did not want to sign up to

I did not want to sign up to the survey as I felt that this unnecessary intrusive as a previous commentator has mentioned - which is a shame as I really wanted to recommend the staff at our local Edinburgh Woollen Mill shop in Kyle of Lochalsh ( entry code 000493). The lady there was so helpful in recommending something lovely for my disabled mother in law, poorly and in a care home. I really wanted something nice for her to cheer her up and the lady in the shop found just the ticket.

Posted by Anonymous on 22 December 2018 - 9:35am
Didn't take survey as

Didn't take survey as impossible to get into it without giving personal information. Very intrusive. However, Carol at Hereford Branch was extremely pleasant and helpful. I would definitely shop there again if I needed more sweaters.

Posted by Anonymous on 21 December 2018 - 6:33am
Would like to enter but not

Would like to enter but not letting me,very friendly staff in Andover

Posted by Anonymous on 18 December 2018 - 1:26pm
I was in your Dingwall store

I was in your Dingwall store on Saturday I was very disappointed in the size of your clothes thy were all to big I'm size 8 you had some really nice clothes so very disappointed.

Posted by Anonymous on 17 December 2018 - 12:51pm
000209 Lovely friendly staff

000209 Lovely friendly staff at Beverley store. The size I wanted wasn't on display so someone went and found one for me from the stock room.

Posted by Anonymous on 11 December 2018 - 2:52pm
far too busy to find what i

far too busy to find what i am looking for.Tempted to give up

Posted by Anonymous on 11 December 2018 - 10:04am
I took my lovely mum to the

I took my lovely mum to the Havant shop & we had a fantastic kind assistant who helped us & advised us what would look better on my mum. 10 out of 10. entry code 0000 43 such a pleasant shopping hour.

Posted by Anonymous on 11 December 2018 - 9:02am
Complicated or what?!!!

Complicated or what?!!! Couldn't find even where to start.

Posted by Anonymous on 9 December 2018 - 4:29pm
Had a great experience in the

Had a great experience in the Wakefield shop the staff were great and couldn’t help enough I was so unsure about matching of couloirs and all the staff was so helpful. The recommendations they gave me were a massive success and the compliments I received afterwards made me feel great . Ivan not praise them enough there a massive asset to your company. Will definitely use again and again and recommend to all my friends . Thank you

Posted by Anonymous on 8 December 2018 - 8:55am
I don’t like the part wool

I don’t like the part wool ladies jumpers. They are not warm enough for winter. The whole wool are much better. I think it is a great mistake.

JW Bearsden

Posted by Anonymous on 7 December 2018 - 7:04pm
it really is a great shame

it really is a great shame that your survey is so ridiculously complicated, Fortunately my shop experience was anything but, great service great product , Karolina at the Oxford store was very helpful and patient,

Posted by Anonymous on 3 December 2018 - 11:55am
Love your store penarth

Love your store penarth 004143 eninburgh mill

Posted by Anonymous on 2 December 2018 - 10:12am
00414 love your store in

00414 love your store in penarth the lay out of store is great.love Edinburgh woollen mill

Posted by Anonymous on 2 December 2018 - 10:08am
tried to put in entry

tried to put in entry code.....neither the librarian or I could find appropriate place....does it have to be so difficult? disappointing as I such a good experience in our local shop and wanted to praise staff!

Posted by Anonymous on 27 November 2018 - 1:25pm
000041 Karen at the Leicester

000041 Karen at the Leicester Rowena garden centre franchise was very patient and helpful with my elderly mother and myself. Excellent customer service. Thank you

Posted by Anonymous on 27 November 2018 - 5:54am