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I Just retired from law

I Just retired from law enforcement and forensics after 26 years and my co workers gave me a gift card to Basspro....I looked and thought I needed to get a fish finder for the boat. A Lowarnce Hook 4 was on sale and I purchased it and installed the plug and play type unit and worked fine the first two hours. Then it went to black lines. Then when we got home, myself and my son you tubetubed hard start and the unit would not respond with error message. After an hour with Lowrance support, they had not a clue and they suggested we take it back to Basspro to have them test it. I did that and the guy hooked it up and he has never seen that before. Thus I came back and uninstalled the transducer and did an exchange the next day.

I reinstalled the new unit and the same damn thing happen to it.

Needless to say, I was not quite pleased as routing, mounting and install as well as undoing the whole appparataus was a chore.

There is a software problem with the batch of the Hook 4 Little Rock has and I would take them off the shelf.

I returned the second one and got a Garmin replacement. I am still livid but it is not Basspro that did anything wrong.

Just thought I would let you know on the matter.

Bobby

[email protected]

Posted by Anonymous on April 11, 2020 07:24pm
Great thanks to Shannon at

Great thanks to Shannon at the service desk for helping with my rather odd request. She was very busy but took time to solve my problem.

DG

Posted by Anonymous on April 25, 2019 03:35pm
Execrllant place of business

Execrllant place of business

Posted by Anonymous on January 12, 2019 04:48pm
Excellent product with good

Excellent product with good price

Posted by Anonymous on December 21, 2018 01:20am
Needed help find a specific

Needed help find a specific product, your employee Annie went above and beyond making the visit go very smoothly and helped me to find what I needed. Because of her action will be coming back to Bass Pro.

Posted by Anonymous on November 12, 2018 02:26pm
A big thank you to Tom T at

A big thank you to Tom T at store 38, Macon, Ga, for his assistance over the phone, trying to help me find something that was not available. He looked over two days AND called me back, Three times to discuss. Thank you, Mr Tom!!!
Joe Morris, Appling, Ga.

Posted by Anonymous on November 7, 2018 08:04pm
Thank you Suzanne E. for your

Thank you Suzanne E. for your wonderful costumer service yesterday at the Gainesville, FL location.
She was extremely helpful in applying for a credit card account and answered all the questions we had.
I believe in recognizing those who give good customer service.

Thanks again Suzanne,
The Hoppers
Fort White, FL

Posted by Anonymous on October 31, 2018 06:40pm
thank you Cindy in customer

thank you Cindy in customer service in Oklahoma City Bass Pro Shop Cindy was great & help me a lot

Posted by Anonymous on October 25, 2018 11:53am
I want to thank Crystal in

I want to thank Crystal in customer service " Macon Ga. Bass Pro Shop " for Her help . After talking to Crystal I was happy I came to Bass Pro Shop . And thank Josh at the Bow and Arrow section.

Posted by Anonymous on September 23, 2018 09:13am
Thank You Gabby Todd for

Thank You Gabby Todd for helping and being so knowledgeable about the products i ask you about. you were so kind to me and my lil girl Jax. I will not hesitate to come back to that store when im need more stuff to hunt with. Online is ok for some ppl but I'm more interested in personal service from ppl like you.

Dru Tipton

Posted by Anonymous on June 30, 2018 06:33pm
I want to talk Samira from

I want to talk Samira from the hunting department in Pearland tx I just love when you go into a store and someone as soon as you walk in asks you if there's anything I can help you look for
I mean wow there should be more people like her
I went in not knowing what I was looking for and she pointed out some items on sale I was so very impressed that you Samira and bass pro shop for having people that care.

Posted by Anonymous on June 20, 2018 07:49am
The Cary NC store is a little

The Cary NC store is a little over 2 miles away. I do not visit often most over the WEB. During my last three visits i met Robert Cable and he was a great help each time. It is good to know you have great folks working for you.

Thanks
John Ragan

Posted by Anonymous on April 26, 2018 05:45pm